Terms of Service

Last updated: February 14, 2026

Welcome to looqs! These Terms of Service ("Terms") govern your access to and use of the looqs website at looqs.ai and our mobile application (collectively, the "Service"), operated by Ivanova Natalia Nikolaevna, an individual based in Kazakhstan, providing services to users worldwide ("we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Description of Service

looqs is an AI-powered fashion discovery platform that provides personalized outfit recommendations from real blogger content. The Service matches outfits to your body type, style preferences, and budget, and may provide links to purchase items from third-party retailers.

looqs does not sell clothing or physical products. We are a recommendation and discovery service only. Any purchases you make through affiliate links are transactions between you and the respective retailer, subject to that retailer's own terms and policies.

2. Eligibility

You must be at least 13 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms. If you are between 13 and 18 years old, you represent that your parent or legal guardian has reviewed and agrees to these Terms on your behalf.

3. Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete information during registration
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscriptions and Payments

4.1 Free and Paid Tiers

looqs offers both a free tier with limited features and paid subscription plans with additional features including unlimited outfit queries, full styling reports, and advanced filters.

4.2 Payment Processing and Merchant of Record

Our order process is conducted by our online reseller Paddle.com Inc. (for customers in the USA) and Paddle.com Market Limited (for customers outside the USA). Paddle is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

By subscribing to a paid plan, you agree to Paddle's terms of service, available at https://www.paddle.com/legal/terms.

4.3 Automatic Renewal and Recurring Charges

IMPORTANT — AUTOMATIC RENEWAL NOTICE: When you subscribe to a paid plan, you authorize Paddle to automatically charge your selected payment method on a recurring basis (monthly or annually, depending on the plan you choose) until you cancel. Each renewal will be at the then-current subscription price. Paddle will send you a receipt for each charge.

You will be charged automatically at the end of each billing period unless you cancel your subscription before the renewal date. No additional notice will be provided before each renewal charge beyond what is stated in these Terms and any communications from Paddle.

4.4 Pricing

Current pricing is displayed on our pricing page. We reserve the right to change subscription prices. If we change the price of your subscription, we will notify you at least 30 days in advance, and the new price will apply at your next billing cycle. If you do not agree with the new price, you may cancel your subscription before it takes effect.

4.5 Free Trial

If we offer a free trial, the terms will be specified at the time of sign-up. At the end of the free trial period, your subscription will automatically convert to a paid plan and you will be charged unless you cancel before the trial ends. By starting a free trial, you authorize us to charge your payment method at the end of the trial period.

4.6 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at [email protected]. Upon cancellation:

• You will retain access to paid features until the end of your current billing period.
• No further charges will be made after the current billing period ends.
• Cancellation does not entitle you to a refund of any fees already paid (see Section 5 for refund details).

5. Refund Policy

5.1 Refund Eligibility

Since looqs is a digital subscription service, refunds are handled as follows:

• Within 14 days of initial purchase: if you are unsatisfied with the Service, you may request a full refund of your most recent payment within 14 days of your initial subscription purchase.
• Subscription renewals: refunds are not available for automatic renewal charges. You are responsible for canceling your subscription before the renewal date if you do not wish to continue.
• Free trial conversions: if your subscription began after a free trial, the 14-day refund window begins on the date you were first charged.

5.2 How to Request a Refund

To request a refund, contact us at [email protected] with your account email and reason for the refund. Refund requests are processed through Paddle and typically take 5–10 business days.

5.3 EU Right of Withdrawal

If you are a consumer in the European Economic Area, you may have a 14-day statutory right of withdrawal for digital purchases. By accessing and using the Service immediately upon subscribing, you acknowledge and agree that you request immediate performance of the Service, and you understand that you may lose your right of withdrawal once the digital content has been fully provided.

5.4 Exceptions

Refunds will not be granted in cases of:

• Violation of these Terms leading to account suspension or termination
• Repeated refund requests indicating abuse of the refund policy
• Requests made after the 14-day refund window

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to the Service, other accounts, or our systems
• Interfere with or disrupt the Service or servers connected to the Service
• Scrape, crawl, or use automated means to extract data from the Service without our written consent
• Reproduce, distribute, or create derivative works from our content without authorization
• Impersonate any person or entity, or misrepresent your affiliation
• Upload or transmit viruses, malware, or other harmful code
• Use the Service to harass, abuse, or harm others

7. Intellectual Property

7.1 Our Content

The Service, including its design, text, graphics, logos, AI algorithms, and software, is owned by looqs and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from our content without our prior written consent.

7.2 Blogger Content

Outfit images and content displayed on the Service may be sourced from or reference publicly available content by third-party bloggers and content creators. Such content remains the property of its respective owners. looqs displays or references this content for informational and recommendation purposes only, and does not claim ownership of any third-party content.

7.3 Your Content

By submitting any content to the Service (such as feedback, style preferences, or reviews), you grant us a non-exclusive, worldwide, royalty-free license to use, display, and process that content in connection with operating and improving the Service.

7.4 Digital Millennium Copyright Act (DMCA)

We respect the intellectual property rights of others and expect our users to do the same. If you believe that any content on our Service infringes your copyright, you may submit a DMCA takedown notice to our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material to be removed and information sufficient to locate it
• Your contact information (name, address, phone number, and email)
• A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner

DMCA Agent contact:
Email: [email protected]

Upon receiving a valid DMCA notice, we will promptly remove or disable access to the allegedly infringing content and notify the content provider. We may terminate the accounts of users who are repeat infringers.

8. Third-Party Links and Services

The Service may contain links to third-party websites and retailers. These links are provided for your convenience only. We do not control, endorse, or assume responsibility for any third-party websites, products, or services. Your interactions with third-party sites are governed by their respective terms and policies.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that:

• The Service will be uninterrupted, error-free, or secure
• Outfit recommendations will meet your expectations or preferences
• Information provided through the Service is accurate, complete, or current
• Items shown in outfit recommendations will be available for purchase

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, looqs AND ITS OPERATOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or willful misconduct.

11. Indemnification

You agree to indemnify, defend, and hold harmless looqs and its operator from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service or violation of these Terms.

12. Dispute Resolution and Arbitration

12.1 Informal Resolution

Before filing a formal dispute, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

12.2 Binding Arbitration

If the dispute cannot be resolved informally, you and looqs agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted in the English language.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable.

12.3 Class Action Waiver

YOU AND looqs AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class, consolidated, or representative proceeding.

12.4 Exceptions

Notwithstanding the above, either party may: (a) bring an individual action in small claims court for claims within the court's jurisdiction; or (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

12.5 Opt-Out

You have the right to opt out of binding arbitration within 30 days of first accepting these Terms by sending written notice to [email protected] with the subject line "Arbitration Opt-Out." If you opt out, disputes will be resolved in court as described in Section 13.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles, to the extent permitted by applicable law.

If you opt out of arbitration or if arbitration is found to be inapplicable, any disputes shall be resolved in the federal or state courts located in the State of Delaware, and you consent to the personal jurisdiction of such courts to the extent permitted by applicable law. Nothing in this section shall prevent either party from seeking relief in any court of competent jurisdiction where necessary to protect their rights.

14. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

If you do not agree with the updated Terms, you must stop using the Service and cancel your subscription.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and looqs regarding your use of the Service.

18. Contact Us

If you have any questions about these Terms, please contact us:

• Email: [email protected]
• Phone: +77773557304
• Operator: Ivanova Natalia Nikolaevna, individual, Kazakhstan