Refund Policy

Last updated: March 5, 2026

This Refund Policy applies to paid subscriptions for looqs. As our Merchant of Record, Paddle processes payments and refunds for eligible requests.

1. Refund Eligibility

Since looqs is a digital subscription service, refunds are handled as follows:

Within 14 days of initial purchase: if you are unsatisfied with the Service, you may request a full refund of your most recent payment within 14 days of your initial subscription purchase.
Subscription renewals: refunds are not available for automatic renewal charges. You are responsible for canceling your subscription before the renewal date if you do not wish to continue.
Free trial conversions: if your subscription began after a free trial, the 14-day refund window begins on the date you were first charged.

2. How to Request a Refund

To request a refund, contact us at [email protected] and include:

The email address used for your account
Your purchase details (date and plan)
A brief reason for the refund request

Eligible refund requests are processed through Paddle and typically take 5-10 business days to appear on your statement.

3. EU Right of Withdrawal

If you are a consumer in the European Economic Area, you may have a 14-day statutory right of withdrawal for digital purchases. By accessing and using the Service immediately upon subscribing, you acknowledge and agree that you request immediate performance of the Service, and you understand that you may lose your right of withdrawal once the digital content has been fully provided.

4. Exceptions

Refunds will not be granted in cases of:

Violation of our Terms of Service leading to account suspension or termination
Repeated refund requests indicating abuse of this policy
Requests made after the 14-day refund window

5. Contact

If you have questions about billing, cancellation, or refunds, contact us at [email protected].

1. Refund Eligibility

Since looqs is a digital subscription service, refunds are handled as follows:

Within 14 days of initial purchase: if you are unsatisfied with the Service, you may request a full refund of your most recent payment within 14 days of your initial subscription purchase.

Subscription renewals: refunds are not available for automatic renewal charges. You are responsible for canceling your subscription before the renewal date if you do not wish to continue.

Free trial conversions: if your subscription began after a free trial, the 14-day refund window begins on the date you were first charged.

3. EU Right of Withdrawal